The communication in the clash between business and communities: a critical analysis of discourses of workers and the public about the communicative practices of environmental responsibility of organizations

Author: Janaina Visibeli

This research intends to know the paper of the communication in the relationship between the company and the community, being observed the communicative practices of environmental responsibility undertaken by companies, close to workers and communities, generate transformation or maintenance of the status quo and as the organizational values they are meant out of the walls of the organization. For such, it was made the study of case of the relationship of a multinational company with their publics of interest, through the analysis of public materials of the corporation, available in its site, and interviews semi-structured with workers, leaders and population of the city of Divinópolis, in Minas Gerais, where there is an unit of the organization. The research observed that the administration of the integrated communication undertaken by the company generates positive results for its mark and it narrows the bows with their publics, however, in spite of the transformations that the social and environmental actions promote, the reality of social inequality and washout of the works world stays. Based in these considerations, it was still observed that are many the challenges, so that the communication professional exercises his/her social function in the mediation of the relationship company / community.

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